30 Day Money-back Guarantee
We accept refunds and exchanges within 30 days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it and must include the original packaging and accessories. To complete your return, we require a receipt or proof of purchase.
***Please note our 30-day money back guarantee is only applicable to units purchased on the Transporter Store. Units purchased through Kickstarter or other authorized resellers are not eligible.***
For Refunds/Returns/Exchanges – please contact Support at 888-964-4607
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and whether your return has been approved or rejected. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Late or missing refunds (if applicable)
If after 10 business days, you haven’t received a refund, please contact your Credit Card company.
If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will respond with exchange instructions.
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, it can take up to 10 days for your item to be received.